Order Processing & Dispatch

Orders are processed within 1 to 4 business days of your order confirmation email (excluding weekends, bank holidays, and the Christmas period). During busy periods such as Christmas or promotional events, processing times may be slightly longer. You’ll receive a dispatch notification once your order is on its way.

Shipping

We ship within the UK (England, Wales, Scotland and Northern Ireland), excluding the Scottish Highlands, Scottish Islands, Channel Islands, and Isle of Man. Orders outside our delivery region will be cancelled and refunded in full.

We offer free standard delivery on orders over £60. Orders below this threshold are subject to a delivery charge shown at checkout. Gift cards do not contribute towards the free delivery threshold.

Delivery Costs (UK):

Orders £0.00–£20.00: £8.50 standard delivery, or £10.50 with proof of delivery.

Orders £20.01–£60.00: £5.00 standard delivery, or £7.00 with proof of delivery.

Orders £60.01 and over: Free (with proof of delivery)

We ship using InPost who will send tracking information to your email and/or phone number once dispatched. Track your order at https://inpost.co.uk/tracking.

Returns & Refunds

You have 14 days from the date of delivery to request a return, provided the item is unused, unopened, and in its original condition.

Returns are initiated and managed through our returns portal. Simply follow the steps in the portal to register your return. No need to contact us first. A small handling and courier fee will be deducted from the refund total.

The following items cannot be returned unless faulty or not as described: opened or unsealed alcohol, perishable food items, gift cards, and personalised items. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Damaged or Missing Deliveries

If there are any problems with your delivery, including damaged or missing items, please follow the appropriate steps in our returns portal. We'll review your case and get back to you with a resolution as soon as possible. We’ll assess each case and aim to respond within 2 business days.

Questions?

Visit our Help Centre for more information.